We closed on our "new" house yesterday... and Wow! What an experience.
E*TRADE Mortgage Corporation was our lender. We've never bought a house before, but they did a superb job!
Our Realtor (and the seller's Realtor) were very skeptical and hesitant to deal with "one of those Internet lenders." They knew it wouldn't go well.
E*TRADE had our house appraised within a week of locking our rate (apparently that's unheard of) and had closing documents in our hands a full 5 days prior to closing!
We appreciated the extra time to read over the documents carefully... and both Realtors were highly impressed. Our Realtor said she has dealt with a lot of lenders (including the one her boss pushes) and she's never had a lender deliver the documents that early. We were all pleasantly surprised.
Because E*TRADE is west coast, it was also nice to have a couple hours after work to be able to still contact them. It worked out really well.
We happened to lock right at the bottom, so we got some great rates. We could have gotten as low as 4.99% (30-yr fixed), but we knew we wouldn't have the cash to pay the higher points.
Anyway, a very stressful month or so... but we've been working with some super people.